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Terms & Conditions

Please read these Terms and Conditions carefully as by placing an order you will be deemed to have read, understood and agreed to them.

If you are not certain about the meaning of any of these Terms and Conditions or need to make contact with us for any reason please contact us either by email (info@luxurycottonhome.com) or by telephone (+33 (0) 786489778) or through our website (www.luxurycottonhome.com).

 

These Terms and Conditions of trading apply to all purchases of goods by the customer from Luxury Cotton Home.

 

Company Information

 

LCH (Luxury Cotton Home) is a private company incorporated in France under SIRET number 88376007600025.

The registered address is:

24 Rue Gounod

06000, Nice 

France

 

 

Placing an Order

 

By placing an order via this website you are making an offer to Luxury Cotton Home to purchase the goods detailed in your order upon the terms described in your order.

 

Once you have placed an order we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Luxury Cotton Home for the sale of our products will only exist once an order has been accepted and such acceptance has been processed and sent to you.

Your credit/debit card will be authorised as soon as your order is placed and processed. The availability of goods is subject to change without notice. A delivery charge is included in the price, there are some exceptions which is stated by seller when quoting the price. If we are not for any reason not able to fulfil your order after acceptance (whether through circumstances within our control or not) but before despatch we will if practicable propose an alternative fulfilment of your order but if you do not accept our proposed alternative, we shall have the right to cancel your order and we will refund any payment already made.

Delivery and Charges

 

Our goods are made to order and as such, we aim to dispatch all standard size items and products within 8 weeks from the date of acceptance of the order. For bespoke items such as embroidery or custom sizes, delivery will depend on the complexity of the order, but we would normally expect to deliver within 10 working weeks.

All dates quoted for delivery are estimated delivery dates only and may be subject to change. 

 

Delivery charges are included in the price unless it's mentioned otherwise.

Payment Terms

We accept  payment in a secure environment by bank transfer.

All prices quoted on this website are accurate at the time of publication and are quoted in Euro (€) including (VAT) at the current rate. We take 50% downpayment and the rest before shipping. 

 

Your Right to Cancel

 

You may normally cancel your order (once accepted by us) if the making of your items hasn’t begun. We regret that we cannot accept cancellations on orders that are made specifically for you or on bespoke products (i.e. which have been produced in accordance with your specific requests).

 

Returns Policy

 

You are entitled to return goods if they are (a) faulty (b) damaged or (c) non-compliant with the order (e.g. wrong quantity or wrong type of goods) (Returnable Goods) within seven days of receipt subject to compliance with our returns policy set out in this paragraph. Please note all embroidery items are specifically made to order and cannot be returned unless they are faulty. 

 

Where Returnable Goods are returned, provided that they are returned in perfect condition (subject to any fault or damage when delivered to you), unused, complete and with the original packaging we shall exchange or provide a refund of the price of the goods at our/your option.

We cannot accept items for a refund or exchange if the goods are not in perfect condition or it appears to us that the goods have been used or washed.

Luxury Cotton Home does not accept liability for any costs incurred for the return of goods, unless in the opinion of Luxury Cotton Home the goods are faulty.

If you are exchanging goods and the new goods you require cost less than the goods you have returned we will refund you the difference. If you are exchanging goods and the new goods you require cost more than the goods you have returned an additional payment to cover the balance will be required.

All goods that are exchanged for new goods will incur a new delivery charge at the then current rate, unless they are deemed faulty by us, in which case no further delivery charges will arise.

Refunds for goods bought can only be made to the original credit/debit card used for the purchase. When returning goods you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

 

Consent

 

Use of this website to place an order for goods signifies that you have consented to the collection, processing and use of personal information by us for the purpose of administering and dealing with your order or account, market research, processing your payments, credit/debit reference checking and fraud detection. We may choose to use this information for marketing for ourselves and carefully chosen partner companies. Any changes to this policy will be posted on this site.

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